Refund policy

Return Policy:

You may return any online purchase within 30 days of receiving your order.

All returns must be sent back or dropped off at our office:
LMW Incorporated, Commerce Square, 89 Helling Rd, Sandhurst, Johannesburg, 2196

Office Hours: Monday – Friday, 8am - 4pm (Closed on public holidays)

If you’re returning from outside South Africa, the same 30-day period applies, but please note that shipping and customs costs are your responsibility.

 

Exchanges:

We don’t currently process direct exchanges.

If you’d like a different style or size, simply return your order for a refund and place a new order for your preferred item.

 

Return Criteria:

Before sending your return, please make sure your item meets the following conditions:

• NICOLIA swing tags and labels must still be attached.
• The item must be unworn, unwashed, and free from marks or stains.
• The fabric should be clean and scent-free (no pet hair, perfume, smoke, or deodorant).
• When trying on the dresses, we kindly ask that you remove all jewellery to avoid catching or damaging delicate materials. We appreciate your care and respect when handling these garments.

If your item doesn’t meet these requirements, it will be sent back to you, and a refund will not be issued.

We recommend keeping your proof of postage until your return has been processed — this helps us assist you in case your parcel goes missing in
transit.

 

Refund Timeline:

Once your return has been received and approved, we’ll process your refund and send you an email confirmation.

Please allow 3–5 working days for the funds to reflect in your account — timing may vary slightly depending on your bank or payment method.